At MSAPPAREL LONDON we understand that choosing the correct size may be challenging which is why we accept returns. Returns are only accepted if the item is returned within 5 working days from the date you have received the items. The clothing item must be in original condition:
- with tags on
- free from damages
- free from make-up stains and fake tan
- original packaging
If you need to return an item contact customer service first at firstname.lastname@example.org. In your email, please provide us with your name, order number and reason for return. We will provide you with a return address. Customers have to cover the costs for return shipment and must ensure that the parcel is tracked. The tracking number needs to be forwarded to the customer service via email once the parcel is sent. MSAPPAREL LONDON is not responsible for damaged or lost parcels. After your parcel has been received and passed quality inspection, you will receive your refund within 14 working days.
Once returned, the item will be subjected to a quality inspection and, if it fails to pass, MSAPPAREL reserves the right to reject the item.
Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time.
MSAPPAREL LONDON only accepts returns! If you would like to exchange an item, you need to order the new item through our website. As we have very limited quantities, be aware that another size may not be available.